Dacon Appoints Centrix As Key Reseller for Rockwell's Transcend eCommerce Solution

Partnership will help expand market reach for leading multimedia contact centre product.

Specialist telecommunications distributor Dacon has appointed Centrix, a leading provider of converged voice, data and IP solutions, to handle Rockwell Transcend eCommerce, the multimedia-enabled contact centre solution from Rockwell.

Transcend eCommerce works alongside any existing or proposed PBX in a contact centre to give advanced multimedia routing, queuing and reporting capabilities, and is fully scalable from as few as eight agent seats. It enables blending of voice and Internet communications in a single queue with intelligent skills-based routing, real-time reporting and centralised MIS, to support cost-effective management of all customer interactions.

Transcend features enhanced real-time displays and graphical reporting, offering users a clear view of how customers are being served and the ability to immediately make changes to the call centre environment in real time. Applications can be quickly developed and deployed by supervisors to give all in one multimedia contact solutions.

According to Dacon, Transcend eCommerce removes many of the current barriers to web-enablement for existing contact centres with features including email management, web-based collaboration, web 'call back' facilities, as well as VoIP and IP video features.

Transcend eCommerce will be integrated into Basingstoke-based Centrix's portfolio, which includes the Avaya Definity range of switches in addition to an extensive range voice messaging, IP telephony and data networking solutions.

Ian Calder, commercial director of Centrix, commented: "With the ongoing convergence between voice and data, it's important we extend our market reach by offering a non-proprietary and feature-rich contact centre solution. The deal with Dacon will make Rockwell Transcend a key addition to our range of solutions, backed up by our excellence in installation, training and technical support."

Andy Seath, Dacon's general manager for Rockwell products, adds: "Centrix's market position makes them an ideal partner in bringing Rockwell Transcend to an even wider audience."

Issued on behalf of Dacon:
John Bell: 01442 275224 j.bell@dacon.co.uk
Press contact: Craig Coward, 01625 511966 craig@edge-pr.co.uk

About Dacon
Dacon is a leading supplier of telecommunications and contact centre solutions which complement a wide range of switching systems. These solutions include multimedia routing software, advanced call recording systems, remote access platforms, network announcement and messaging systems, contact centre management software and power solutions. Leading vendors that have chosen Dacon to handle their products exclusively in the UK include Rockwell Electronic Commerce, L&H Dictaphone, MCK and Centergistics.

About Centrix
Centrix deliver converged voice, data and IP solutions to European businesses. Through partnerships with global companies such as Avaya Communication, Alcatel, Cisco and BT they have the resource, knowledge, and in-house expertise, to design a tailored solution coupled with a bespoke installation, training and maintenance service. Customers that have partnered with Centrix include Islington Borough Council, BMI Healthcare, Abbey Business Centres and MessageLabs.

> More information from Centrix

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