Our flexible maintenance cover offers our customers the ability to choose a maintenance service level that most suits their business requirements. The matrix below shows the type of cover available.
Standard Care
Prompt Care
Total Care
5 days
0900-17.30
Monday-Friday
10 hour response
0900-17.30
Monday-Friday
4 hour response
24 hour
Monday-Friday
4 hour response
6 days
0900-17.30
Monday-Saturday
10 hour response
0900-17.30
Monday-Saturday
4 hour response
24 hour
Monday-Saturday
4 hour response
7 days
0900-17.30
7 days
10 hour response
0900-17.30
7 days
4 hour response
24 hour
7 days
4 hour response
All service calls are manned by our Service Desk to ensure that calls are dealt with as quickly and effectively as possible, whether it is by remote diagnostics or an engineer visiting site.
If a site falls outside of our maintenance area, we are able to offer maintenance cover through our network of partners in the UK and Europe including France, the Netherlands, Spain, Belgium and Germany.
We are happy to provide an installation service to customers even if we did not originally supply the equipment, subject to a Maintenance Acceptance Test (MAT).
