Centrix join Call Centre Association

Centrix, supplier of converged voice, data and IP solutions, has joined the Call Centre Association (CCA), the UK’s independent professional body for the call and contact centre industry. Centrix, who is a reseller of contact centre specialist distributor, Dacon, sell leading edge products to businesses across Europe.

Ian Calder, Commercial Director, at Centrix commented: “We decided to join the CCA as many of our potential customers are members and we hope our membership will give us an opportunity to talk to these companies in an impartial networking environment. By having an open dialogue with these companies we aim to achieve a greater insight into the specific needs of the industry so that we can deliver even more value to support their business”.

The CCA currently has over 430 members with 57% based in England and Wales and the remainder based in Scotland, Ireland and overseas. Companies operating call centres within their organisation can become members and membership is also open to development organisations across the UK that has an interest in the positive progression of the industry.

Centrix resell specialist call centre products from Dacon, including: advanced CRM solutions by Talisma, in-bound multi-media call routing, queuing and reporting by Rockwell and agent scripting and customer interaction management software by Noetica. These enable call centres to maximise their efficiency, gain better control and ultimately provide better levels of customer service.

About Dacon
Dacon is a leading distributor of Telecommunications and contact centre solutions, who supply 'Best of Breed' solutions through resellers throughout the UK and the rest of Europe. Dacon work with leading vendors: In-bound multi-media call routing, queuing and reporting by Rockwell FirstPoint Contact; CTI and blended outbound call campaigns by Rostrvm Solutions; Agent scripting and customer interaction management software by Noetica; Information display and messaging systems by Centergistic Solutions; Workforce management solutions by Blue Pumpkin; Advanced CRM solutions by Talisma; Remote working solutions by MCK Communications and IP Solutions by Boscom. For further information please visit www.dacon.co.uk.

Issued on behalf of Dacon.
Contact: John Bell
Tel: 01442 275 224

For further information please contact:
Helen Stott/Adele Wilkinson, Write Results: 020 7549 2805
Email: enquiries@write-results.co.uk

About Centrix
Centrix deliver CRM; Agent scripting and customer interaction management software; in-bound multi-media call routing, queuing and reporting; converged voice, data, and IP solutions to European businesses. Through partnerships with global companies such as Avaya Communication, Alcatel, Cisco and BT they have the resource, knowledge, and in-house expertise, to design a tailored solution coupled with a bespoke installation, training and maintenance service. Customers that have partnered with Centrix include Islington Borough Council, BMI Healthcare, Abbey Business Centres and MessageLabs.

> More information from Centrix

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