Centrix unite communication and innovation through the use of technology.
We bring the ideas and the solutions to your business to help you succeed. Put simply, we deliver products and services that help your business to grow, to be competitive, to increase profitability and to improve the way you communicate with your customers and your employees.
From relatively simple IP-based on-premises telephony through to cloud-based off-premises managed IP telephony, incorporating unified communications and contact centre, we have over 20 years experience and leading vendor partnerships to exceed even the most demanding requirements. Our award-winning CHAIN (Centrix High Availability IP Network) data centre solution adds another layer of connectivity and resilience for even the most demanding customers.
In 1990 Dave Everest and Richard Burbage established a new UK telecoms reseller, Telecom Systems (UK) Limited, based from Sandhurst in Berkshire. The business began as supplier of telex machines from manufacturers such as STC (Standard Telephone & Cables, later acquired by Nortel) and competed mainly with British Telecom. The telex market was rapidly declining with the advent of fax and so Telecom Systems decided to diversify in to the supply of telephone systems. A chance cold-call one day from a new distributor (Crane Telecommunications) led to a partnership that lasted over 15 years, until Crane were acquired by distributor, Westcon. During this time Telecom Systems started supplying the GoldStar (later to become LG) keysystems before Crane became sole UK distributor for the AT&T Definity PBX.
The AT&T Definity product was an eye-opener for Telecom Systems. It opened up a whole new market of larger companies and enterprises to do business with. The year was 1995 and within two years we were in the top 3 of AT&T Definity resellers in the UK.
Just as the Y2K timebomb approached, our biggest competitor Genesis Telecommunications plc acquired Telecom System (UK) Ltd with a view to becoming one of the largest UK resellers with a combined turnover of £10m, in the year 2000. However, the dot com bubble was already starting to burst and Genesis, through a series of acquisitions had grown to £17m turnover but was badly financed for growth and the City wasn’t lending. Later that year we took the decision to reverse the Telecom Systems business out of Genesis to save redundancies and to help them remain afloat. A very amicable decision was reached in late 2000 to allow the original business, staff and customers to trade independently and it was at this point we decided to change the name of the business to reflect the convergence of voice and data, and so Centrix was born. It was December 2000.
From the very conception of Centrix, Dave Everest and Richard Burbage decided to do things a little differently, having learnt some important lessons from the merger with Genesis. We immediately took on a third director in the name of Ian Calder who had been Genesis’ Sales Director for a number of years. And we decided that we would focus on profitability and not the vanity of turnover, and also to ensure our recurring revenues would sustain the business as quickly as possible.
Our last financial year, to December 2014, Centrix turned over £8.7m and was one of the most profitable resellers in the market, according to industry-analysts Plimsoll. Indeed, we have the highest turnover-per-employee of any similar business and have made a profit in every year since we started trading in 2001.