Hampshire, England (1st September, 2015) — Centrix (part of the AdEPT Telecom Plc Group) , a leading provider of converged voice and data solutions recently received the prestigious “Partner in Customer Excellence” designation from Avaya based on an outstanding customer satisfaction score.
Centrix Sales & Marketing Director, Richard Burbage commented on the award: “We are thrilled to receive this designation from Avaya. Centrix continues to differentiate by delivering superior customer service on top of a foundation of bespoke solutions to our valued clients.” Burbage continued, “I thank all of our Centrix employees and customers who are the key to our success.”
Avaya has been a strong proponent of Customer Satisfaction and Loyalty Programs as a key driver of repeat business and growth. The Avaya Connect Customer Satisfaction (CSAT) Program requires that partners have a minimum number of customer surveys completed demonstrating a target minimum average score over a rolling twelve month period. The “Partner in Customer Excellence” designation identifies and rewards channel partners who achieve significantly higher scores in their customer satisfaction surveys.
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP telephony, unified communications, contact centres and communications-enabled business processes. Avaya Global Services provide comprehensive service and support for companies, small to large. For more information, visit the Avaya Web site at www.avaya.com.
Centrix is a leading sole source provider of converged voice and data infrastructure solutions and services for enterprise businesses. Based in Hampshire, and now part of the AdEPT Telecom Plc group of companies, Centrix offers a complete range of voice and data applications and services including planning and design, installation and integration, and maintenance and monitoring. For more information, go to www.centrix-uk.com