City Spirit’s central Birmingham location recently underwent a huge redevelopment program of updating its offices and meeting rooms to give a modern, clean look whilst retaining the desired level of comfort and period features.
Following this upgrade, the decision was made to replace the existing Nortel Meridian telephone system with a more modern up-to-date, feature-rich and reliable IP-based phone system, which City Spirit rightly believes to be of importance when giving their tenants exceptional customer service.
Centrix’ proposal to City Spirit was based around telephony, service, and industry experience which City Spirit know from our heritage and reputation in the industry.
Service is without doubt of paramount importance to the Business Centre community. It is vital that Centres are able to address the needs of the licensees quickly and efficiently. Our service has evolved out of years of experience in the supply of systems to the serviced office arena.
Centrix implemented the Avaya Aura Communications Manager platform with the initial provision of 30 SIP trunks including an in-built Communication Manager Messaging voicemail, licensed for up to 150 voicemail users. The SIP trunks were delivered over a dedicated Internet service. Elephant Call Logging software, which is the leading billing product in the serviced office industry was also implmented. This product has been specifically designed with business centres in mind and will output all tenant call logging data to all the market leading business centre billing and management applications such as Centre Charge.